Finally, after 4 months the finished buckle arrived. However, the inlay work was terrible. The stone used was cheap, didn't even completely fill-in the inlay, and did not use metal spacers leaving gaps between the stones. It looked awful. To top it off, the belt loop was cut for 1.25 inch width belt, despite the design being for a 1.5 inch. Roger blamed his new inlay jeweler, as well as his in-house jeweler for the belt loop, and told me he would fix it. Over the next month I had to repeatedly contact him to get status updates and finally word that the new buckle arrived. A fitting ending to working with Roger was upon pickup of the final buckle, he wouldn't even come up to the counter from his desk to thank me for my business, or my patience, or to apologize for his terrible service.
The most helpful, awesome, staff anywhere. This business makes you feel no pressure, while helping you fond the perfect items. The staff is like family, warm and kind.
Customer beware with Roger and Creekside Jewelers.
Roger is always so helpful and I appreciate all his knowledge.
-Mother's Day
I see another customer recently wrote a review describing a very similar type experience working with Roger. Guess his terrible customer service isn't just with me. That's too bad.
-Father's Day
-School of Mines Graduation
I just wanted to say that Roger Tapia (the owner) is a blessed person. He was willing to help me out when I was trying to get a wedding ring and engagement ring. I didn't have the money to put the ring on layaway so I was going to use my electronic torque wrench which is valued at $400 as a down payment. This wonderful man saw that I was serious about the ring, but told me to keep the torque wrench because he knew I needed it. He then told me if I could come up with the money in 2 weeks, he would put the ring on hold for me. Talk about customer service! Although, due to circumstances, I was not able to purchase the ring. However, I wanted to let people know that Roger is a gem and I am more than happy to write this experience of mine for him. Thank you, and may God Bless you always.
-Hail storm
-Working with a new inlay jeweler
Normally I don't write reviews, and I have never written a poor one until now, but my experience with Roger at Creekside Jewelers was so terrible I feel compelled to warn others. He agreed to make a custom belt buckle for me in April of 2017. To make a very, very long story short, I did not receive the completed piece until October of 2017. Throughout the 5 months of waiting, Roger was disinterested in communication (even after the situation was unacceptable due to his unprofessionalism), demonstrated dishonesty, and over-promised what his shop was capable of doing. Roger always had an excuse for the next delay in the work. Reasons for the 5 month delay included:
Love this place! They do great work and in a timely manner, purchased both mine and my wife's wedding rings here and loved the service and the people.
-Looking for a new inlay jeweler
Creekside Jewelers is a US Jewelry Store based in Golden, Colorado. Creekside Jewelers is located at 1206 Washington Ave, Golden, CO 80401, USA.
Please contact with Creekside Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Creekside Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.