I went to this UPS store to drop off a shipment and to print my label. My printer was not working. So, I thought I could print one there, no problem. I got there and was asked to pay $3 to print the label and use the internet. I was ok with this. Then, the link would not work to print the label. The staff there was helpful to a point, calling UPS and seeing what was going on. Only not going through with what was wrong with the link.
I am not interested in defaming you on social media (although you clearly are interested in doing that yourself) - I assume you mean 'because I can't have my way." "My way" was to continue using your location, regardless of your poor attitude. Instead, you decided to not allow us to renew our box but did not reach out to let me know this. I received a call from one of your employees warning me that you decided not to renew us and that I should get down there to pick up some packages that you planned to dispose of. You, in fact, appear incapable of resolving an issue btween two parties. I simply want people to know what they can expect if they choose to do business with you.
I tried to print it from my computer and the owner would not give me the password. I just wanted to print a label that I already paid for and getting attitude from him.
After I explained what I need it to the owner of the store, he refuses to do the service, saying they couldn't do that, he asked me for my phone number to check in the system and he said I was not in their system and he couldn't do what I was asking for. He told me that because I was not in the system he can't offer me any service. I've lived in Golden since 2001 and I perfectly know the owner and her employee, is the only UPS store I'd been using in 16 years. Immediately after that, I went to the closest UPS store and in less than 5 min I got the prepaid envelope for my passport. I went back and showed to them that they refused to their job only because I had an accent and they were discriminating against me. I went to showed the prove to the employee who was hiding on the corner, I told her what they were doing was wrong and I wanted to explained to the owner (who didn't want to come to the front) . I told them they were discriminating me because of my accent, she literally almost pushed me out of the door with my son beside me, telling me bye bye with a rude voice and attitude and body language. I am really disappointed that in my home town that I had leave for 16 years now, and where I believed is now my home town, (I became a US Citizen 6 years ago), there are still people that suppose to do services worldwide they are discriminating their own customers and refuse to service everybody in a fair way.
*Update* - Lol, your response is classic. My company had a box at your location for years and I can't count on two hands the number of my team members who complained to me about your attitude - including one of the owners - whether in person or over the phone. I no longer have the key to your location, that is why I always showed up during business hours only. I do not appreciate your public accusation regarding the note but will not apologize for whoever left it.
Anyway, I canceled my label. Went to Fed Ex instead, and saved money. They were super helpful. Never again will I use UPS or that store.
I am a very active reviewer on Google Maps. It takes a lot to draw a 1-star review from me and anyone who looks at my contributions will see that the majority of my reviews are 5-star. I let that record stand for itself. The alarming number of low reviews on your profile also speak for themselves, as do your aggressive public responses - displaying for all your arrogant and uncaring attitude. Add to that your negative BBB reviews and at some point you will have to consider that maybe the paying customers are not the problem; especially if you hope to sell your business and retire, as is rumored. I hope you do and Golden gets the UPS Store it deserves.
I accidentally dropped a fedex package off and they either stole it or trashed it because it was not there when I went back. It was my mistake, but really? They could have held on to it.
I went to buy a prepaid UPS Label envelope for my Passport to be sent from San Francisco Embassy to my home. I asked for that because my country embassy in San Francisco will ship the passport to my house in Golden, Colorado after my fingerprints appointment is done in SF.
This is a very helpful and polite group of people working here.
The people actually working at this location are very friendly - the owner is the problem, and a big one at that. In my twenty-five years of business dealings, I have never met a more presumptuous, smug and uncaring business owner - a completely inept communicator. Avoid this location - Google 'UPS Store' and go to the next closest, it's worth the drive. Also, there is a FedEx Store just down S Golden Rd - their rates are typically cheaper these days anyway.
The Ups Store is a US Finance company based in Golden, Colorado. The Ups Store is located at 601 16th St c, Golden, CO 80401, USA.
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